Terms and Conditions
General Terms and Conditions (GTC)
Effective: 2025.08.01.
Please read these GTC carefully before placing your order.
1. Operator details:
Webshop name: Eldra Beauty
Operator: Mycolife Italia srls.
Headquarters: Italy Rome 00139 Via Monte Fumaiolo 44
Tax number: IT 17621161003
Email: hungary@eldrabeauty.com
Phone: +36207762874
Company registration number: RM-1730356
Hosting provider: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8, Canada
2. Range of products and services available for purchase:
The webshop mainly sells professional cosmetic products (e.g. Eldra Moon lamp). The prices shown are gross prices and include VAT. The products are invoiced in Hungarian forints (HUF).
3. Ordering information:
Purchase does not require registration.
Orders are recorded in a confirmation email.
The order entails a payment obligation.
4. Payment methods:
Cash on delivery (cash or bank card at the courier or parcel point)
Forward payment
5. Shipping information
Delivery time: 1–5 working days (depending on stock)
Delivery partners: Packeta
Shipping fee: indicated during ordering
6. Right of withdrawal
The buyer may cancel the purchase without giving any reason within 14 days of receiving the product.
Cancellation conditions:
The product must be returned in its original, undamaged condition, in its original box.
The cost of return shipping is borne by the buyer.
The intention to withdraw must be notified by e-mail to hungary@eldrabeauty.com.
The refund will be made within a maximum of 14 days after the product has been returned.
7. Warranty:
We provide a 1-year warranty on all marked products.
In the event of defective performance, the buyer may request: repair, replacement or refund.
In the event of a defective product, please notify us immediately after discovering the defect.
8. Complaints handling
You can send your complaint by email to the following address:
📩 hungary@eldrabeauty.com
If the complaint cannot be resolved together, the buyer may contact the consumer protection authority or a conciliation board. The competent body according to the place of residence can be found at: https://www.bekeltetes.hu
9. Data protection
Data processing complies with the current GDPR regulations.
More information can be found in the Data Protection Notice.
10. Other provisions
In matters not regulated in these GTC, the Civil Code, the laws applicable to e-commerce, and consumer protection regulations shall apply.